Support

Need a hand? Here's how to reach us, and which path fits your question.

Contact us

To get in touch, send an email to support@seventhsense.ai, or use the contact form on the SenseCrypt home page. You do not have to sign in to use either. The home page shows the form only while you are signed out of the console. When you are signed in, select Help & Support in the console instead. It opens the SenseCrypt help desk, where you can read answers to common questions and raise a ticket.

The form asks for your name, email address, company, subject and message. A phone number is optional. We reply to the address that you enter, so watch that inbox. When you reply to our answer, your reply comes back to us.

Use the contact form for product questions, account and billing queries, integration help, and bug reports. When you write in about an integration issue, it helps to include:

• The tenant (issuer hostname) you're working with.
• The protocol and operation involved (for example, the OIDC token exchange, a SAML SSO POST, or a SCIM provisioning call).
• What you expected versus what happened, and any error code or response body you received. SenseCrypt returns machine-readable error codes — see Troubleshooting — and quoting the exact code speeds up diagnosis.

Before you write in, it's worth a look at the Troubleshooting reference and the Concepts pages — many integration questions come down to resolving endpoints from discovery or the default-closed access gate, and those are covered there.

Can't sign in to the console? If your account signs in with SenseCrypt, GitHub, Google or Microsoft, Forgot password? sends no email, because the account has no password. See Console sign-in methods.

Enterprise support

Running SenseCrypt in production — or self-hosting it in your own infrastructure — is best done with our team alongside you. Enterprise support covers production hardening, capacity planning, zero-downtime upgrades, backup strategy, key rotation, and day-two operations.

If you plan a self-hosted deployment, start with the Self-Hosting guide. It gives the install steps and the essential configuration. Then email support@seventhsense.ai or use the contact form to ask for enterprise support for the production rollout.

Reporting a security issue

SenseCrypt is a security product, and we take vulnerability reports seriously. If you believe you've found a security issue, please report it privately rather than opening it in a public channel or filing it as an ordinary bug, so we can investigate and ship a fix before details are disclosed.

Email support@seventhsense.ai, or use the contact form. Put "Security report" in the subject. Include enough detail to reproduce the issue. The form accepts up to 5,000 characters and no attachments, so send a long proof of concept by email. Please give us a reasonable window to remediate before any public disclosure. For background on the guarantees that SenseCrypt is built to uphold (biometric blindness, per-tenant key custody and tenant isolation), see Security.

Related

• Troubleshooting — common problems and their fixes.
• Self-Hosting — install, configure, and run SenseCrypt yourself.
• Security — the security model and its guarantees.
• Console sign-in methods: password and provider accounts, and why a provider account gets no reset email.