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Terms of Service

The terms that govern your use of SenseCrypt Authenticator — the App, the Portal, and related services provided by Seventh Sense AI.

RelatedApp Privacy PolicyPortal Privacy Policy
1. These Terms2. Information About Us and How to Contact Us3. Our Contract With You4. Your Account5. Content6. Data Protection — Your Obligations7. Copyright Complaints and Removal Policy8. Acceptable Use Policy9. Suspension and Termination of the Service10. Service Updates and Changes11. Intellectual Property and Ownership of Content12. Price, Payment, Subscriptions and Billing13. Website and Social Media Platforms14. No Warranty or Conditions15. Indemnity16. Limitation of Liability17. General Provisions18. Force Majeure19. SenseCrypt Authenticator — Additional Terms

1. These Terms

Seventh Sense Artificial Intelligence Private Limited (“Seventh Sense AI” or “we” or “us”) provides “SenseCrypt Authenticator”, a passwordless, face-based identity and authentication platform comprising: (i) a consumer mobile application (the “App”); (ii) a software-as-a-service portal through which customers register and manage their OIDC and SAML authentication clients (the “Portal”); and (iii) a Face-Token Minter service which converts a face image into a sealed authentication token (together, the “Services”). The Services are accessible by:

Logging in through our websites, https://www.seventhsense.ai and https://app.sensecrypt.com/ (the “Websites”)

Using our mobile apps (the “Apps”)

Using our software development kits (“SDK”) to access our application programming interface (“API”)

Using our HTTP REST API from a programming language of your choosing

By using, accessing or browsing our platform and products including applications, mobile, software, website or other properties owned by or operated by Seventh Sense AI or by registering for a Seventh Sense AI account (“Services”), you agree to be bound by Seventh Sense AI’s Terms of Services ("Terms") as outlined in this document.

We reserve the right to change the terms, including these Terms, and the Services we offer at any time.

Significant changes to the Services and these Terms will be notified to those who have ongoing contractual relationships with us. If you do not accept the changes, you must stop using and cancel your account by email.

Your continued use of our Services after we publish or send a notice about our changes to these Terms means that you are consenting to the updated terms.

If you are using the Services on behalf of an organization, you are agreeing to these Terms for that organization and you represent and warrant to Seventh Sense AI that you have the authority to bind that organization to these Terms (in which event, "you" and "your" will refer to that organization) unless that organization has a separate paid contract in effect with us, in which event the terms of that contract will govern your use of the Services.

In order to operate and provide the Services, we collect certain information about you. We use and protect that information as described in our Privacy Policy and Notice, which includes information about our use of cookies. You acknowledge your use of the Services is subject to our Privacy Policy and Notice and understand that it identifies how Seventh Sense AI collects, stores, and uses certain information.

In order to use the Service, you must be legally permitted to accept these Terms and you must be at least 16 years of age. If you are under 16, you may not register for or use the Services. Please read these Terms carefully in conjunction with our Privacy Policy and Notice.

If you do not agree with these Terms, do NOT register or use any of the Services.

2. Information About Us and How to Contact Us

2.1 Seventh Sense Artificial Intelligence Private Limited is a company registered in Singapore with our registered office at36 Robinson Road, #20-01, Singapore 068877.

2.2 You can contact us through this (i) link https://seventhsense.freshdesk.com/, (ii) by emailing us at support@seventhsense.ai or (iii) by writing to our registered office address as provided above.

2.3 When we use the words “writing” or “written” in these Terms, this includes emails.

3. Our Contract With You

3.1 Our acceptance of your order for any of our Services will take place when you receive confirmation via the signup page or when we email to you a confirmation, at which point a contract will come into existence between you and us.

3.2 If we are unable to accept your order, we will inform you of this.

4. Your Account

4.1 When registering with Seventh Sense AI you must: (a) provide true, current and complete information about yourself on the registration form and (b) maintain such information so it continues to be true, current and complete.

4.2 If you choose, or you are provided with, a user identification code, license key, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must keep your account details safe and must not disclose it to any third party.

4.3 We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these Terms.

4.4 You are entirely responsible for all materials and information that you upload, post or otherwise transmit via the Services (please also see our Acceptable Use Policy in Clause 8).

4.5 Only you may use your Seventh Sense AI account and you are responsible for all aspects of your account. Each user must have a separate account. You may not share, loan or transfer your ID or password. If you become aware of any unauthorized use of the Services or your account, or have any questions about your account, please contact us at support@seventhsense.ai.

4.6 By registering with Seventh Sense AI or signing up for Services, you understand and consent to us sending you (including but not limited to via email, SMS text messaging, and/or in-app messaging) information regarding the Services, such as: (a) notices about your use of the Services, including notices of violations of use; (b) updates to the Services and new features or products; (c) administrative messages and other information; and (d) advertising, marketing, and other materials regarding Seventh Sense's products and services. If you have previously unsubscribed and are a U.S. user, you consent that you’re resubscribing to receive commercial content by taking such actions like submitting a “Contact Us” form, registering for a Seventh Sense AI event or webinar, downloading a Seventh Sense AI resource, along with other activities. Please review your settings in your account to control the service notifications you receive from us. You may unsubscribe from commercial content at any time by emailing us here.

5. Content

5.1 The configuration, credentials, branding, application settings and other materials that you upload to or create within your account are called "Content". All Content uploaded by you into your account is yours. We do not control, verify, or endorse the Content that you put in the Services. You are responsible for: (a) all Content in your Seventh Sense AI account(s); and (b) making sure that you have all the rights you need in relation to the Content. In addition, by storing, using or transmitting Content you confirm that you will not violate any law or these Terms (please also see the Acceptable Use Policy in Clause 8).

5.2 You agree to provide Seventh Sense AI (as well as agents or service providers acting on Seventh Sense AI’s behalf to provide the Services) the right to transmit, process, use and disclose Content and other information which we may obtain as part of your use of the Services but only: (i) as necessary for us to provide the Services, (ii) as otherwise permitted by these Terms, (iii) as otherwise required by law, regulation or order, and/or (iv) to respond to an emergency.

6. Data Protection — Your Obligations

6.1 This clause 6 applies where you use the Services to authenticate other individuals — for example, as an organisation that registers and manages authentication clients on the Portal (a “Customer” or “Relying Party”). It does not apply to an individual end-user who uses the App to authenticate themselves. If you are an individual end-user of the App, you are a data subject and not a data controller, and this clause 6 imposes no obligations on you; the organisation that provides your access to the Services is the data controller for your personal data. You acknowledge and agree that, in the context of our authentication and biometric token generation services:

(a) our role is limited to that of a data processor; (b) you are the data controller; and

(c) you are solely responsible for:

(i) using our Services in a lawful manner;

(ii) obtaining any consent required from relevant data subjects; and

(iii) maintaining such policies, procedures and standards and adopting data transfer agreements as may required by law in order to use our Services lawfully in any relevant jurisdiction.

7. Copyright Complaints and Removal Policy

7.1 Seventh Sense AI respects the intellectual property of others and will respond to notices of alleged copyright infringement that comply with the law. We reserve the right to delete or disable Content alleged to violate copyright laws or these Terms and reserve the right to terminate the account(s) of violators.

7.2 If you believe that material available through the Services infringes your copyright, you may send a written notice of alleged infringement to our designated contact at legal@seventhsense.ai. To be effective, your notice must include: (a) identification of the copyrighted work you claim has been infringed; (b) identification of the material you claim is infringing, with information reasonably sufficient to allow us to locate it; (c) your name, address, telephone number and email address; (d) a statement that you have a good-faith belief that the use of the material is not authorised by the copyright owner, its agent, or the law; (e) a statement that the information in your notice is accurate and that you are the copyright owner or are authorised to act on the owner’s behalf; and (f) your physical or electronic signature. We may reject notices that do not contain these elements, and we may share your notice with the party who provided the material complained of.

8. Acceptable Use Policy

8.1 You agree you will not, nor will you encourage others or assist others to, harm the Services or use the Services to harm others. For example, you must not use the Services to harm, threaten, or harass another person, organization or Seventh Sense AI and/or to build a similar service or website.

8.2 You must not: (a) damage, disable, overburden, or impair the Service (or any network connected to the Services); (b) resell or redistribute the Services or any part of it; (c) use any unauthorized means to modify, reroute, or gain access to the Services or attempt to carry out these activities; (d) use any automated process or service (such as a bot, a spider, or periodic caching of information stored by Seventh Sense AI) to access or use the Services; (e) use the Services beyond the features allocation and amounts provided in that Service; (f) use the Services to, and/or cause Seventh Sense AI to, violate any law or distribute any malware or malicious Content; (g) use the Seventh Sense AI Service to communicate any message or material that is defamatory, harassing, libelous, threatening, or obscene; (h) use the Seventh Sense AI Service in a way that violates or infringes upon the intellectual property rights or the privacy or publicity rights of any person or entity; (i) distribute, post, share information or Content illegally or without permission; (j) use the Seventh Sense AI Service to disseminate or promote terrorism or terrorist activities; or (k) use the Seventh Sense AI Service to disseminate material that may infringe upon legally protected social rights and freedoms of a person(s) (collectively, ‘human rights’) and/or as defined by domestic and public international laws and/or other legal norms. As part of our efforts to protect the Service, protect our customers, or to stop you from breaching these Terms we retain the right to block or otherwise prevent delivery of any type of file, email or other communication to or from the Services.

8.3 We also reserve the right to deactivate, change and/or require you to change your user ID and any custom or vanity URLs, custom links, or vanity domains you may obtain through the Services. You also agree that if you learn of any unauthorized or unacceptable use of any account, Content or the Service, you will promptly contact Seventh Sense AI Support and take all reasonable steps to cooperate with Seventh Sense AI and assist in the termination of such use.

8.4 In addition to clause 8.2, if you are using SenseCrypt Authenticator, you must not: (a) attempt to spoof, replicate, or defeat the App’s biometric liveness detection or face-based authentication systems; (b) attempt to reverse-engineer, circumvent, disable, or interfere with any encryption, key derivation, token sealing, or cryptographic mechanism within the App, the Portal, or the Face-Token Minter; (c) attempt to impersonate another individual or authenticate as a person other than yourself; (d) use the Services to transmit, store, or distribute unlawful content, or in violation of applicable export control or data protection laws; or (e) use the Services from or on behalf of users located in any jurisdiction subject to comprehensive economic sanctions (see also clause 8.5).

8.5 Lawful use — Sanctioned Jurisdictions. You represent and warrant that: (i) you are not located in, incorporated in, or a national or resident of any jurisdiction subject to comprehensive economic sanctions designated by the United Nations Security Council, the European Union, the US Office of Foreign Assets Control (OFAC), or the Monetary Authority of Singapore (MAS); (ii) you are not listed on any applicable restricted-parties or specially designated nationals list; and (iii) you will not use any of the Services in violation of any applicable export control or sanctions law. We reserve the right to immediately suspend or terminate your access if we reasonably believe you are in breach of this clause.

9. Suspension and Termination of the Service

9.1 We may suspend or terminate your access to the Service at any time in our sole discretion or disable any Content if:

(a) you are in breach of these Terms;

(b) your use of the Services could cause a risk of harm or loss to Seventh Sense AI or our other users

(c) Seventh Sense AI declines to renew your Subscription Period

9.2 When reasonable and as permitted by law, Seventh Sense AI will provide you reasonable advance notice of this change as well as an opportunity to correct any actions that led to Seventh Sense AI’s decision. We will not be able to provide this advance notice if you are in material breach of these Terms, or if such notice would lead to civil or criminal liability for Seventh Sense AI, or if providing notice would compromise our ability to provide the Services to our other users. For the avoidance of doubt, Seventh Sense AI may still make a determination that it does not want to continue offering you access to the Service at any time for any or no reason.

9.3 You understand that if your account is suspended or terminated, you may no longer have access to the Content that is stored with the Services.

9.4 Upon termination you may request access to your Content, which we will make available, except in cases where we have terminated your account due to your violation of these Terms or the Acceptable Use Policy terms in Clause 8. You must make such request within fourteen (14) days following termination otherwise, any Content you have stored with the Services may not be retrievable and we will have no obligation to maintain Content stored in your account after this fourteen (14) day period.

9.5 Where Seventh Sense AI intends to permanently discontinue the Services or any material part of them, we will endeavour to provide users with at least 30 days’ advance notice by means of an in-app notice or a message to your registered contact address. During this notice period, you are encouraged to export or retain any data accessible to you. The data deletion procedures in our Privacy Policy will apply upon cessation of the Services.

10. Service Updates and Changes

10.1 Seventh Sense AI may make deployments of changes, updates or enhancements to the Services or modifications to Seventh Sense AI’s default settings at any time. We may also add or remove functionalities or features, or we may suspend or stop the Services altogether.

11. Intellectual Property and Ownership of Content

11.1 All Seventh Sense’s AI content, including, but not limited to, text, graphics, logos, designs, icons, images, audio and video, technical drawings, configurations, graphics and software (collectively, “IP”) in any of our Services are protected materials owned by or licensed to us.

Copyright subsists in all written or recorded material and is made available or provided to you solely for your use pursuant to our contract with you under these Terms and may not be reproduced or disclosed without our prior written consent. Our Services may also contain trade marks, service marks and trade names owned by us or by third parties, and no licence to them is given to you.

12. Price, Payment, Subscriptions and Billing

12.1 This clause 12 applies only to Customers who purchase a paid subscription to the Portal. It does not apply to individual end-users of the App, who are not charged for use of the App. The price of the Service (which includes taxes where applicable) will be the price indicated to you on the order page. You agree to pay this price when you purchase that Service.

12.2 We may calculate taxes payable by you based on the billing information that you provide us at the time of purchase. You are responsible for all charges related to using the purchased Service (for example, data charges and currency exchange settlements).

12.3 Seventh Sense AI reserves the right to change its prices at any time, however, if we have offered a specific duration and Fee for your use of the Service, we agree that the Fee will remain in force for that duration. After the offer period ends, your use of the Service will be charged at the then-current Fee(s). If you don't agree to these changes, you must stop using the Service and cancel via email to support@seventhsense.ai (with cancellation confirmation from a Seventh Sense AI representative). If you cancel, your Service ends at the end of your current Service period or payment period, and no refunds for previously paid services will be issued.

12.4 If you do not cancel in accordance with these Terms, the subscription for the Service will automatically renew at the then-current price and term length for the next subscription period. We will charge your credit card on file with us on the first day of the renewal of the subscription period.

12.5 If you select a paid Service, you must provide us with current, complete, accurate and authorized payment method information (e.g. credit card information). You authorize us to charge your provided payment method for the Services you have selected and for any paid feature(s) that you choose. We may bill: (a) in advance; (b) at the time of purchase; (c) shortly after purchase; or (d) if you have elected a subscription service, on a recurring basis. To the extent Seventh Sense AI has not received your payment, in order to bring your account up to date, we may bill you simultaneously for both past due and current amounts. If you do not cancel your account, we may automatically renew your Service(s) and charge you for any renewal term. You understand that failure to pay any charges or fees may result in the suspension or cancellation of your Services.

12.6 We offer monthly subscription plans ("Monthly Subscription Plan"). The subscription period for the Monthly Subscription Plan will be for one month and will automatically renew (without the need to go through the Services-interface "check-out" or execute a renewal order form) unless you cancel your Monthly Subscription Plan at least five (5) business days prior to the renewal date. You will be billed on or about the same day each month until such time that you cancel.

13. Website and Social Media Platforms

13.1 You agree not to do any of the following while using our Websites and Social Media platforms:

(a) Intentionally or knowingly violate applicable law or any agreement that you are bound by – including these Terms – nor the rights of any other party.

(b)Misrepresent or try to deceive us as to your identity or the identity of anyone else, use buying agents or conduct fraudulent activities.

(c) Exceed authorised access, tamper with, or misuse any areas of our Websites or its related computer systems, resources, programming, code or communications capabilities, nor any features or functions of our sites.

(d) Frame or link to any of our Websites, unless permitted in writing by us.

13.2 We are not responsible for website we link to. Where our Website contain links to other sites and resources provided by third parties, these links are provided for your ease of reference and information only. We have no control over the content of those sites or resources. Such links should not be interpreted as our endorsement or approval of those linked websites or any information you may obtain from them.

13.3 User-generated content is not approved by us. Our Websites and Social Media platforms may include information and materials uploaded by other users any views expressed by other users on our site do not represent our views or values.

13.4 If you wish to complain about content uploaded by other users, please contact us at support@seventhsense.ai.

14. No Warranty or Conditions

14.1 Other than as expressly stated, we do not make any commitments about the specific functionality available through the Services, their reliability, availability, or ability to meet your needs.

TO THE EXTENT NOT PROHIBITED BY LAW, SEVENTH SENSE AI AND ITS AFFILIATES (AND ASSOCIATED SERVICE PROVIDERS) (A) PROVIDE THE SERVICES "AS IS", "WITH ALL FAULTS" AND "AS AVAILABLE", (B) MAKE NO REPRESENTATIONS OR WARRANTIES OR CONDITIONS WHETHER EXPRESS OR IMPLIED (E.G. WARRANTY OF MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT), AND (C) DO NOT GUARANTEE THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE OR FREE OF HARMFUL COMPONENTS, OR THAT THE CONTENT WILL BE SECURE OR NOT OTHERWISE LOST OR DAMAGED.

IF YOU ARE DISSATISFIED WITH ANY PORTION OF THE SERVICE OR WITH THESE TERMS OF SERVICE, YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE USE OF THE SERVICES.

15. Indemnity

15.1 To the extent not prohibited by law, you will defend Seventh Sense AI against any cost, loss, damage, or other liability arising from any third party demand or claim that any Seventh Sense AI Content or information provided by you, or your use of the Services: (a) infringes a registered patent, trademark, copyright, or other intellectual property right of a third party, or misappropriates a trade secret (to the extent that such misappropriation is not the result of Seventh Sense AI's actions); or (b) violates applicable law or these Terms. Seventh Sense AI will reasonably notify you of any such claim or demand that is subject to your indemnification obligation of which it becomes aware.

16. Limitation of Liability

16.1 TO THE EXTENT NOT PROHIBITED BY LAW, IN NO EVENT WILL YOU OR SEVENTH SENSE AI AND ITS AFFILIATES, RESELLERS, OFFICERS, EMPLOYEES, AGENTS, PARTNERS, SUPPLIERS OR LICENSORS BE LIABLE FOR: ANY INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, COVER OR CONSEQUENTIAL DAMAGES (INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOST PROFITS, REVENUE, GOODWILL, USE OR CONTENT) HOWEVER CAUSED, UNDER ANY THEORY OF LIABILITY, INCLUDING, WITHOUT LIMITATION, CONTRACT, TORT, BUSINESS INTERRUPTION, LOSS OF OPPORTUNITY, WARRANTY, NEGLIGENCE OR OTHERWISE, EVEN IF SEVENTH SENSE AI HAS BEEN ADVISED AS TO THE POSSIBILITY OF SUCH DAMAGES.

16.2 THE AGGREGATE LIABILITY OF YOU OR SEVENTH SENSE AI AND ITS AFFILIATES, OFFICERS, RESELLERS, EMPLOYEES, AGENTS, SUPPLIERS OR LICENSORS, RELATING TO THE SERVICES, SAVE IN RESPECT OF LIABILITY ARISING UNDER CLAUSE 15 OF THESE TERMS, WILL BE LIMITED TO THE GREATER OF: (A) ONE AND A HALF (1.5) TIMES THE MOST RECENT MONTHLY OR YEARLY FEE THAT YOU PAID FOR THAT SERVICE; OR (B) ONE HUNDRED UNITED STATES DOLLARS ($100 U.S.D.). THE LIMITATIONS AND EXCLUSIONS ALSO APPLY IF THIS REMEDY DOES NOT FULLY COMPENSATE YOU FOR ANY LOSSES OR FAILS OF ITS ESSENTIAL PURPOSE.

16.3 THE LIMITATION OR EXCLUSION OF INCIDENTAL, CONSEQUENTIAL OR OTHER DAMAGES WILL NOT APPLY TO YOU TO THE EXTENT PROHIBITED BY APPLICABLE LAW.

16.4 IN COUNTRIES WHERE THE ABOVE TYPES OF EXCLUSIONS AND LIMITATIONS AREN’T ALLOWED, WE’RE RESPONSIBLE TO YOU ONLY FOR LOSSES AND DAMAGES THAT ARE A REASONABLY FORESEEABLE RESULT OF OUR FAILURE TO USE REASONABLE SKILL AND CARE OR OUR BREACH OF OUR CONTRACT WITH YOU.

16.5 NOTHING IN THESE TERMS AFFECTS CONSUMER RIGHTS THAT CANNOT BY LAW BE WAIVED OR LIMITED BY ANY CONTRACT OR AGREEMENT.

16.6 Nothing in these Terms shall exclude or limit the liability of you or Seventh Sense AI and its affiliates, officers, employees, agents, licensors, resellers, suppliers and distributors for death or personal injury, fraud, fraudulent misrepresentation or any liability that cannot be excluded or limited by law.

16.7 The provisions of this "Limitation of Liability" section allocates the risks under these Terms between you and Seventh Sense AI, and you and or Seventh Sense AI have relied on these limitations in determining whether to enter into these Terms and the pricing for the Services.

16.8 The restrictions on liability in this clause apply to every liability arising under, or in connection with, these Terms, including liability in contract, tort (including negligence), misrepresentation, restitution or otherwise.

16.9 Subject to clause 16.6, the following types of loss are wholly excluded: (a) Loss of profits;

(b) Loss of sales or business;

(c) Loss of agreements or contracts; (d) Loss of anticipated savings;

(e) Loss of use or corruption of software, data or information; (f) Loss of or damage to goodwill; and

(g) Indirect or consequential loss or punitive damages.

16.10 This clause shall survive termination of the parties’ contract under these Terms.

17. General Provisions

17.1 Assignment and other dealings

(a) We may at any time assign, transfer, mortgage, charge, subcontract, delegate, declare a trust over or deal in any other manner with all or any of its rights or obligations under these Terms.

(b)You may not assign, transfer, mortgage, charge, subcontract, delegate, declare a trust over or deal in any other manner with any or all of its rights or obligations under the Terms without our prior written consent.

17.2 Entire agreement. These Terms prevail over any prior agreement or terms issued. Each party agrees that it shall have no remedies in respect of any statement, representation, assurance or warranty (whether made innocently or negligently) that is not set out in these Terms. Each party agrees that it shall have no claim for innocent or negligent misrepresentation based on any statement in these Terms.

17.3 Waiver. No failure or delay by a party to exercise any right or remedy provided under these Terms or by law shall constitute a waiver of that or any other right or remedy, nor shall it prevent or restrict the further exercise of that or any other right or remedy. No single or partial exercise of such right or remedy shall prevent or restrict the further exercise of that or any other right or remedy.

17.4 Severance. If any provision or part-provision of these Terms is or becomes invalid, illegal or unenforceable, it shall be deemed deleted, but that shall not affect the validity and enforceability of the rest of the Terms. If any provision of these Terms is deemed deleted under this clause the parties shall negotiate in good faith to agree a replacement provision that, to the greatest extent possible, achieves the intended commercial result of the original provision.

17.5 Third party rights. These Terms do not give rise to any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of the Terms.

17.6 Independent Contractors. Seventh Sense AI and you are not legal partners or agents; instead, our relationship is that of independent contractors.

17.7 Governing law. These Terms and the parties’ contract thereon, and any dispute or claim (including non-contractual disputes or claims) arising out of, or in connection with, these Terms or their subject matter or formation, shall be governed by and construed in accordance with the laws of Singapore.

17.8 Jurisdiction. Each party irrevocably agrees that the courts of the Republic of Singapore shall have exclusive jurisdiction to settle any dispute or claim (including non- contractual disputes or claims) arising out of, or in connection with, these Terms or the subject matter or formation of a contract thereunder.

18. Force Majeure

18.1 Seventh Sense AI shall not be in breach of these Terms, nor liable for any delay in performing or failure to perform any of its obligations, if such delay or failure results from a Force Majeure Event.

18.2 “Force Majeure Event” means any event or circumstance beyond our reasonable control, including but not limited to: acts of God; flood, fire, earthquake, epidemic, pandemic, or other natural disaster; war, invasion, act of foreign enemy, terrorism, or civil unrest; action or inaction of government or regulatory authority; industrial action or labour dispute (other than by our own employees); failure of a third-party telecommunications network, internet service, or utility service provider; or cyberattacks or denial-of-service attacks on our infrastructure.

18.3 In the event of a Force Majeure Event, we will: (i) notify you as soon as reasonably practicable; (ii) take all reasonable steps to mitigate the effect on the Services; and (iii) resume performance as soon as reasonably practicable after the Force Majeure Event ceases. If a Force Majeure Event continues for more than 30 consecutive days, either party may treat this as a ground to cease use of the Services without further liability.

19. SenseCrypt Authenticator — Additional Terms

19.1 Biometric consent and enrolment. SenseCrypt Authenticator uses facial biometrics as the authentication factor. Where you enrol yourself through the App, your face image is captured and the sealed authentication token is generated on your own device; only the sealed token is uploaded, and your face image is not transmitted to Seventh Sense AI. Where a company administrator provisions your account by uploading a reference photo, that image is transmitted to our Face-Token Minter solely to generate the sealed token, is processed in memory only, is not written to disk, and no face image is stored by us. In either case, Seventh Sense AI stores no face image, biometric template, or facial-feature data — only the sealed token, which cannot be reversed to reconstruct a face. Where you access the Services through an organisation, that organisation is the data controller and is responsible for obtaining any consent required for biometric processing.

19.2 Sealed token limitation. You acknowledge that the authentication token is cryptographically sealed and can only be opened using your face on your own device. As a consequence, Seventh Sense AI cannot recover or reconstruct your biometric data on your behalf, and cannot restore access to your account if you lose access to your enrolled device other than through the account recovery mechanisms provided in the Services. The warranty exclusions and limitations of liability in Clauses 14 and 16 apply to any loss of access arising from this architecture.

19.3 App store platform terms. If you download the SenseCrypt Authenticator App from the Apple App Store or the Google Play Store, additional terms of the relevant app store operator (Apple Inc. or Google LLC) will apply to your use of the App. In the event of a conflict between these Terms and the applicable app store terms, the app store terms shall prevail only to the extent of the specific conflict and only in respect of your use of the App as distributed through that platform.

19.4 Privacy Policies. Your use of the Services is subject to our privacy policies, which are incorporated into these Terms by reference. The SenseCrypt Authenticator Privacy Policy and Notice applies to end-users of the App. The SenseCrypt Authenticator Customer Portal Privacy Policy and Notice applies to customers who register and manage authentication clients on the Portal. Where we process personal data on your behalf as your data processor, that processing is governed by our separate Data Processing Agreement. In the event of any inconsistency between these Terms and the applicable privacy policy in respect of data protection matters, the privacy policy shall prevail.

Effective 10 July 2026
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